HELP Volunteer: Rachel Macesemchuk

The Hospital Elder Life Program at the Thunder Bay Regional Health Sciences Centre (TBRHSC) is proud to highlight our volunteer Rachel Macesemchuk. Hospital Elder Life Program (HELP) is a delirium prevention program that aids in the improvement of cognitive and functional outcomes in patients 65 and older. HELP does this by having trained volunteer facilitate interventions that prevent delirium which include orienting patients to their surroundings, facilitating activities that keep them cognitively active, encouraging fluids and keeping them mobile within the limitations of their physical condition.

Rachel attends her volunteer shifts with a very positive and compassionate demeanor that aids to improve patient experience at TBRHSC. If you talk to Rachel after completing her weekly shift with the HELP program, she always has a story about how she has connected with a patient. Many times Rachel is able to connect with a patient about how they have a pet they are missing while they are in the hospital or about their connection with a family member. Rachel truly contributes to making everyone she meets feel comfortable and continuously shows empathy for patients and their families.

Rachel is friendly, kind and puts her heart into everything that she does. These qualities were evident from Rachel’s first shift with the Hospital Elder Life Program. The most evident quality Rachel demonstrates is her desire to help others especially the senior patients at the TBRHSC. Thank you for your commitment and dedication to our patients Rachel!