Compliments & Concerns

In compliance with the Excellent Care for All Act, Thunder Bay Regional Health Sciences Centre would like to ensure ease of access for the public to share their concerns, compliments and feedback. Thunder Bay Regional Health Sciences Centre values the input of our patients and families as well as our external partners.
Compliments and concerns can be submitted electronically or in writing.

If you wish to express a concern or compliment about anything that has happened to you while a patient of Thunder Bay Regional Health Sciences Centre, the preferred method is to deal directly with staff:

  1. Tell a staff member who is with you and ask for a response
  2. Ask to speak with a Department Manager
  3. Ask to speak with our Quality & Risk Management Department 684-6019
  4. Submit your comments online via the Compliments and Concerns Form at this link:

For more information about our complaints process, you may view the flow chart in PowerPoint format or as a series of three images:
Slide 1
Slide 2
Slide 3

Thunder Bay Regional Health Sciences Centre
980 Oliver Road
Thunder Bay, Ontario
P7B 6V4

Any signed written concerns will receive a notification of receipt within 5 days.