The Surgical Central Intake Department is a centralized intake for Surgery and Endoscopic referrals. Surgical Central Intake utilizes an electronic referral system (eReferral) that provides one point of contact for referrals through a centralized intake, and provision of care that is coordinated and integrated with primary care. Incoming referrals for patients requiring advanced levels of care are checked for completeness and the patient may be booked with a Nurse Practitioner for assessment or the referral may be routed directly to a Surgeon, Endoscopist, or our Diagnostic Assessment Program (ENDO DAP). We are dedicated to helping patients achieve health and wellness by providing timely access to outstanding clinical care. 

Currently, Surgical Central Intake accepts referrals for the Rapid Access Clinic as part of the Regional Joint Assessment Centre (Hip and Knee, Shoulder, Spine), Endoscopy; Gynecology (termination of pregnancy); and General Surgery (hernia and gallbladder only at this time). Urology referrals are also received via Centralized Intake, although these are sent direct to the Urology department.

 

For Health Care Providers

The eReferral and Central Intake Playbook provides Ontario regions with a standardized framework to implement and scale eReferral and Central Intake (CI) models. It supports consistent, patient-centred intake processes that improve access, reduce wait times, and streamline referral pathways.
This playbook guides Ontario Health regions and delivery partners (including hospitals, health care organizations, and community providers) in deploying eReferral and establishing Central Intake. It outlines the foundational standards, workflows, governance, and use of the referral management system (RMS) needed to support future digital integration.

Designed as a practical toolkit, it offers a structured approach to planning, readiness assessment, and implementation. While adaptable to local contexts, the framework aligns with provincial standards to ensure a seamless transition to integrated eReferral and Central Intake processes.

What’s Inside

eReferral and Central Intake Overview
  • Purpose and role of the tools in improving patient care
  • Key features that streamline referrals and communication
  • How the tools enable coordinated, integrated care across providers and settings
Central Intake Hub Implementation Guidance
  • Requirements for successful implementation
  • Roles and responsibilities of partners
  • Core processes and workflows for operating Central Intake hubs
Together, we are building a more connected, efficient, and equitable health system for all Ontarians.

Click here to read the eReferral and Central Intake Playbook.