On behalf of our Regional Cancer Care team, we welcome you to Regional Cancer Care Northwest. Our goal is to provide you with the best possible care, support, and information, ensuring privacy, dignity, comfort and safety during each of your visits.
This page includes the following topics:
To find out important information about the Regional Cancer Centre, our programs and services as well as information about the people who work here, please click on the links in the menu on the main page.
You can download a printable checklist of these items here.
Here are some helpful and important tips for patients to remember before each and every appointment:
Please check in for your first appointment at the Regional Cancer Centre’s Main Reception Desk, located on Level 2 of our Hospital:
Completing YOUR SYMPTONS MATTER (YSM) screening is important. It allows you to tell your healthcare team what symptoms are a problem for you. This helps you and your healthcare team to:
How do I complete Your Symptoms Matter while at the Regional Cancer Centre?
If you are attending an in-person appointment and wish to complete YSM screening at the Regional Cancer Centre before this appointment:
How do I complete Your Symptoms Matter online?
You can complete YSM on a desktop computer, laptop, tablet or mobile phone.
Hold your phone camera up to this scan code to get direct access to completing YSM at home or on your personal device while in the Cancer Centre.
At this first appointment you will meet with a nurse and cancer doctor. Together with you, they plan your treatment and co-ordinate any tests and services you may need. The doctor and nurse will ask questions about your present and past health. This is the time to talk about your health and any concerns.
While the referring doctor or surgeon has sent your medical information to the Regional Cancer Centre, the cancer doctor may need more information, tests, or blood work to plan your treatment. You may also need to see other team members for more discussion and review of treatment options.
There is a lot of information to remember. We recommend you bring a family member or friend to all appointments to listen and take notes.
Future appointments will be scheduled with your doctor in one of three ways:
Please review your appointment letter as this explains your appointment date and time, and how you will attend.
As already noted, you will need to complete the Your Symptoms Matter screening within 24 hours before any appointment. http://isaac.cancercare.on.ca/
The computer or iPad may also prompt you once every 30 days to complete a second survey called “Your Voice Matters”. Please share your thoughts about your experience to improve the patient experience for everyone.
Have your Health Card available and be prepared to confirm your address, phone number, preferred pharmacy and family doctor.
During all future appointments, you will talk with your nurse and cancer doctor. They will review your medications, ask questions about your health and how you are doing.
Your doctor will review the results of your symptom screening together with you at this appointment. This helps you and your healthcare team to:
At the Regional Cancer Centre we try hard to make sure that your appointments go ahead as planned, but changes can happen.
If you need to change or cancel an appointment, call the Regional Cancer Centre as soon as possible. You must call at least 24 hours ahead of your appointment time.
If you need to change or cancel an appointment, call the Regional Cancer Centre as soon as possible. You must call at least 48 hours ahead of time. Phone (807) 684-7200 or toll-free at 1-877-696-7223.
Telemedicine Services uses special video monitors and equipment. This service connects patients with doctors and health care professionals so patients do not have to travel long distances to their health care appointments.
For more information about Telemedicine Services, please speak to your health care team.
Click to learn more about Telemedicine Services
We understand that waiting for test results can be difficult. Test and lab results are usually given during clinic appointments with your doctor or you may be called at home.
Our lab is located in the Regional Cancer Centre on Level 3.