Meet the PFCC Team – Administrative Assistant

We connected with Nancy, Administrative Assistant within the Patient and Family Centred Care department at Thunder Bay Regional Health Sciences Centre to find out more about her role.

Please tell us about your role, Nancy.

While my role includes various clerical and administrative tasks such as organizing and scheduling meetings, drafting email communications to Directors, Managers and the Patient Family Advisory Council, my primary role is to support the Manager of Patient and Family Centred Care (PFCC), the PFCC team and our Patient Family Advisors (PFAs), in their efforts to enhance patient care within our organization.

A typical day entails following up on correspondence, organizing and scheduling meetings or working with various PFCC team members to plan or review current projects or upcoming events. It also includes collaborating with PFAs to review and update policies, processes or patient education materials, facilitating departmental requests for PFA participation on the various councils/committees throughout our Hospital, or being available to support the PFAs whenever they require direction.

My role is important because it supports our Patient Family Advisors in bringing the patient perspective to all aspects of Patient and Family Centred Care at our Hospital. My role exemplifies the core concept of Communication in that, as a liaison, I ensure that the necessary information and concerns, are shared between the PFCC team, the PFA Council and management. Working with our PFAs to develop or update education, policies, procedures and processes for Patient and Family Centred Care exemplifies the core concepts of Dignity/Respect, Participation and Collaboration. When you put all of this together, it supports the implementation of our Vision to bring exceptional care for every patient, every time.

Find out more about Patient and Family Centred Care by visiting https://tbrhsc.net/home/caring-for-patients-families/.