Community Resources

Cancer impacts your life in many ways besides just your health. You may need help with finances, translation and interpretation, and day-to-day support during your cancer journey. Below are some of the programs and services that may be able to help:

  • Personal Finances
  • Government Programs
  • Community and Home Services
  • Translation and Interpretation Services

If you require help connecting with any of these or other community resources, please call Supportive Care and ask to speak with one of our social workers. You can phone directly at (807) 684-7310 or toll-free at 1-877-696-7223 ext. 7310.

Personal Finances

You may need to take time off work when you are ill. It is important to find out what types of benefits you can apply for to replace lost income when you are off work. Applying and being approved for benefits can take time so we encourage you to review this right away. Check with your employer to determine if you have sickness or disability benefits and ask them how you can apply for these benefits.

Government Programs

You may be eligible to apply for financial support through one of these government programs that support illness and disability.

First Nations and Inuit Health: Non-Insured Health Benefits
The Non-Insured Health Benefits Program is Health Canada's national, medically necessary health benefit program that provides coverage for a specified range of drugs, dental care, vision care, medical supplies and equipment, mental health counselling and medical transportation for eligible First Nations people and Inuit.

If you require health-related services, please contact your local Health Centre or Band Office, or phone Health Canada’s First Nations and Inuit Health, General Enquires Information Line at 1-800-640-0642.

Service Canada

Offers a variety of benefits and plans to eligible people such as:

  • Employment Insurance (EI) and sickness benefits, caregiver benefits, and leave
  • Public pensions (CPP and OAS) Canada Pension Plan: disability benefit toolkit includes disability, terminal illness and survivorship application forms.)

Service Ontario

  • Accessible parking permit
  • Health card renewal
  • Ontario Drug Benefits Program and Trillium Drug Program
  • Ontario Health Insurance Plan (OHIP)

Ministry of Children, Community and Social Services

  • Ontario Disability Support Program
  • Ontario Works

Ministry of Health and Long-Term Care: Northern Health Travel Grant

  • This printable form can help to pay for some travel-related expenses for patients traveling 100kms or more to receive specific medical services.

Community and Home Services

You and your family may need assistance in your home to manage health issues. Speak to a member of your health care team for more information about community programs.

Canadian Cancer Society
Provides educational materials for cancer patients/families as well as information about support services including peer support and transportation services.

If you are living with cancer or are the family member of someone living with cancer, please phone: 1-888-939-3333 (provincially), or locally, call:

Northwest Region and Thunder Bay Offices
1093 Barton St. Thunder Bay, Ontario, P7B-5N3
Phone: (807) 344-5433 or toll-free: 1-800-227-5557

North West LHIN: Health and Community Care
Serving Northwestern Ontario and covering the Districts of Thunder Bay, Rainy River Districts, and Kenora. Offers a wide range of health care services and resources to support patients at home.

General enquires and to request services: toll-free at 310-2222 – no area code is required
In Thunder Bay, please phone directly at: (807) 345-7339


Financial resources and income replacement programs if you are off work:

  • for information about financial and disability programs
  • to arrange an online or telephone appointment to speak with a Wellspring Money Matters Case Manager

Translation and Interpretation Services

If you require help connecting with translation and interpretive services, ask any member of your health care team. You may also phone Supportive Care and ask to speak with one of our social workers at (807) 684-7310 or toll free 1-877-696-7223 ext 7310.

Thunder Bay Multicultural Association

Provides interpreters and translators for multilingual requests including health care, social services, legal issues, counselling and other services. Phone: (807) 345-0551 or toll-free 1-866-831-1144.

L’ Accueil Francophone de Thunder Bay
Offers interpretation services between French-speaking clients and health care professionals in a confidential and professional manner. Phone: (807) 684-1940.

Ontario Interpreting Services
Book an American Sign Language (ASL), Langues de Signes Quebecois (LSQ) interpreter by contacting Ontario Interpreting Services. Phone: 1-855-656-3748, TTY: 1-877-843-0368, Skype: callous.chs, fax 1-855-656-3750 or email
Emergency Interpreting Services are available 24 hours per day, 7 days per week. Phone: 1-866-256-5142, TTY: 1-866-831-4657, email: or SMS/Text: 1-905-971-0564 (charge may apply).