Protecting the health and safety of our staff, professional staff, patients, and the community during the COVID-19 pandemic is our utmost priority. With the current lockdown order issued by the Province, it’s now more important than ever to maintain physical distancing and avoid non-essential movement from home.
The Health Records department at Thunder Bay Regional Health Sciences Centre offers safe, secure and convenient options for patients and families to obtain access to their health records from the comfort of home. While the department is currently closed to in-person traffic during the COVID-19 pandemic, patients and families are strongly encouraged to utilize mail, fax or the electronic Medchart platform to submit and receive documents related to health records requests.
Please note that the Health Records department processes requests to obtain copies of the paper reports contained in the medical record. For more information or other inquires, please call the Health Records department at (807) 684-6640. Requests related to obtaining digital images (Diagnostic Imaging) on CD should be directed to the Digital Library at (807) 684-6067.
Provincial legislation provides access to one’s own personal records. The Health Sciences Centre’s Health Records Department is responsible for the release of patient health information and its policies govern procedures to provide that information upon request.
Requesting copies of your health record
These are the current options for requesting copies of your hospital records if you were a patient of Thunder Bay Regional Health Sciences Centre (the Hospital):
You can request copies of your health records using the third-party Medchart portal to place your request. Please access the Medchart portal through a Chrome web browser. Once your order is placed, the Hospital’s Health Records staff will upload your records to your secure patient portal in Medchart. An email notification will be sent to you to let you know when your records are available electronically.
An online authorization form must be completed via this link, in order to complete your request:
I am a patient or an authorized substitute decision maker.
You can then log into Medchart to securely share your record with other physicians, family or trusted parties.
Request Electronically (Third Party – Law Firm, Insurance Company etc.)
If you are requesting patient records as a third party (lawyer, insurance provider etc.) please complete your request and upload a consent using this link:
I am a third-party (Law firm, insurance company etc)
You will be provided with a secure link to access and manage your request.
**If you have already made a request to the Hospital through the Medchart portal, please use your existing Medchart account to make another request.