Before you Visit our Hospital
Guide for Patients During COVID-19
- Entering our Hospital
- The use of non-medical masks (cloth masks) when physical distancing of 2 meters cannot be maintained may help reduce the spread of COVID-19 by pre-symptomatic and asymptomatic people. All patients, staff and care partners are required to wear a mask when entering the Hospital, including satellite locations and will be asked to don a new procedure mask every time they enter after performing hand hygiene. For an example of how to use a mask, watch this video: https://youtu.be/yMiGto8Iq5Y
- Patients must enter through the West Entrance (to the left of the revolving door, following the arrows on the window).
- Emergency Department patients must enter through the Emergency Entrance.
- Labour and Delivery patients must enter through the Labour and Delivery Entrance (down to the right of the Emergency entrance).
- All individuals who enter our Hospital must pass through screening. If you have a scheduled appointment and are feeling unwell, please call the department of your appointment to see if you should continue with the appointment or should reschedule.
- If able, please bring this completed screening form to give to the screening staff upon entry
Guide for Essential Care Partners and Care Partners
Appeals Process
- When a request for Essential Care Partner (ECP) / Care Partner (CP) exception is unresolved through discussions between the patient, essential care partner and manager and/or director of the care unit, please fill out the Appeals Form.
- Send completed form to the Patient and Family Centered Care office at PFCC@tbh.net.
Know Your Risk and Your Role
What You Need to Know as an Essential Care Partner/Care Partner
- How to Enter
- ECPs/CPs must enter through the West Entrance (to the left of the revolving door, following the arrows on the window).
- Screening
- ECPs/CPs must pass the Hospital’s COVID-19 screening to be allowed entrance into the building.
- ECPs/CPs must have identification on them and keep their Care Partner pass (once issued) to re-enter the Hospital on a different day until patient is discharged.
- Other Instructions
- All ECPs/CPs must wear a procedure mask for the duration of their time at the Hospital. New procedure masks will be given upon entry to the Hospital
- ECPs/CPs are not to wander the Hospital. They may stop into common areas (Robin’s, Season’s Gift Shop, the Cafeteria) only prior to going to the in-patient’s unit or when exiting the Hospital. CPs may not visit common areas and return to the in-patient’s unit.
- ECP Risk Brochure
Staying Connected
Our Hospital provides virtual visits through FaceTime, Skype or OTN applications:
- Please bring your own device (cell phone, tablet, etc.) and the appropriate chargers to stay connected with loved ones during this time.
- There is free access to bedside telephone and internet access.
- If you do NOT have your own device or need assistance to request virtual visits, please contact the Telemedicine Department at 684-6711 or by email at telemedicine@tbh.net.
- Tele-visitation Referral Form