Before you Visit our Hospital

Guide for Patients During COVID-19

• Entering our Hospital
• The use of non-medical masks (cloth masks) when physical distancing of 2 meters cannot be maintained may help reduce the spread of COVID-19 by pre-symptomatic and asymptomatic people. All patients, staff and care partners are required to wear a mask when entering the Hospital, including satellite locations and will be asked to don a new procedure mask every time they enter after performing hand hygiene. For an example of how to use a mask, watch this video: https://youtu.be/yMiGto8Iq5Y
• Patients must enter through the West Entrance (to the left of the revolving door, following the arrows on the window).
• Emergency Department patients must enter through the Emergency Entrance.
• Labour and Delivery patients must enter through the Labour and Delivery Entrance (down to the right of the Emergency entrance).
• All individuals who enter our Hospital must pass through screening. If you have a scheduled appointment and are feeling unwell, please call the department of your appointment to see if you should continue with the appointment or should reschedule.
• If able, please bring this completed screening form to give to the screening staff upon entry
• PCS 21 (Updated Version Dec 22 2020)

Guide for Essential Care Partners and Care Partners

• Guidelines for Care Partners
• Guidelines for Women and Children Program

Appeals Process

• When a request for Essential Care Partner (ECP) / Care Partner (CP) exception is unresolved through discussions between the patient, essential care partner and manager and/or director of the care unit, please fill out the Appeals Form.
• Send completed form to the Patient and Family Centered Care office at PFCC@tbh.net.

Know Your Risk and Your Role

• Essential Care Partners and Care Partners: Know your risk of spreading or getting COVID-19 at the hospital
• How to Self-Monitor
• How to Self-Isolate

What You Need to Know as an Essential Care Partner/Care Partner

• How to Enter
• ECPs/CPs must enter through the West Entrance (to the left of the revolving door, following the arrows on the window).
• Screening
• ECPs/CPs must pass the Hospital’s COVID-19 screening to be allowed entrance into the building.
• ECPs/CPs must have identification on them and keep their Care Partner pass (once issued) to re-enter the Hospital on a different day until patient is discharged.
• Other Instructions
• All ECPs/CPs must wear a procedure mask for the duration of their time at the Hospital. New procedure masks will be given upon entry to the Hospital
• How to Care for a Procedure Mask
• If a gown is required, you will be instructed to put a gown on at the unit/department you are visiting.
• ECPs/CPs are not to wander the Hospital. They may stop into common areas (Robin’s, Season’s Gift Shop, the Cafeteria) only prior to going to the in-patient’s unit or when exiting the Hospital. CPs may not visit common areas and return to the in-patient’s unit.
• ECP Risk Brochure

Staying Connected

Our Hospital provides virtual visits through FaceTime, Skype or OTN applications:

• Please bring your own device (cell phone, tablet, etc.) and the appropriate chargers to stay connected with loved ones during this time.
• There is free access to bedside telephone and internet access.
• If you do NOT have your own device or need assistance to request virtual visits, please contact the Telemedicine Department at 684-6711 or by email at telemedicine@tbh.net.