Transforming Patient Experiences: Hospital to Share Expertise in Patient and Family Centred Care

Thunder Bay Regional Health Sciences Centre is bringing our expertise on Patient and Family Centred Care (PFCC) to the 5th Annual National Forum on Patient Experience. Keith Taylor, Co-Chair of our Patient Family Advisor Council will be chairing the event and sharing what it is that makes our Hospital a leader in PFCC.

The 5th Annual National Forum on Patient Experience, taking place in Toronto from September 26 – 27th, is the only event dedicated to patients and professionals from across the country in coming together to address important issues in patient and family centred care. The event’s focus is to improve outcomes, quality of care, and transform the patient experience.

Patient and Family Centred Care is the provision of care that is respectful of, and responsive to individual patient/family preferences, needs, and values and ensures that those values guide all clinical decisions. It’s a partnership involving patients, families and health care providers that results in safe quality care. Creating a caring environment for patients and families ensures continuity of care and fosters a learning environment.

“At our Hospital, we’re leaders in patient and family centred care. Simply put, that means we’re the best at putting patients and their families at the centre of everything that we do – it’s the philosophy that guides us,” said Taylor. “We recognize that creating a quality patient experience builds upon this philosophy, which is why we’ve made it a priority in our Strategic Plan. It’s something that all staff, physicians and volunteers have embraced.”

With the introduction of the Patients First Act and new Accreditation standards, it is now more important than ever to put patients at the centre of care. The forum hopes to help participating health care facilities determine where PFCC is heading on a national level, and what needs to be done to improve.

To learn more about our Hospital and its PFCC philosophy, visit www.tbh.net . To learn more about the Annual National Forum on Patient Experience, visit http://www.patientexperiencesummit.com/.