Patient Billing and Cashier Services

Patient Billing and Cashier Services, including parking passes and patient valuables lock up, are available at the Cashier Office, located on Level 2 beside Admitting, near the Main Entrance.

Office Hours

Monday – Friday 7:30 a.m. – 7:30 p.m. (Room requests or Insurance information, 7:30 a.m. – 9:00 p.m.)
Saturday and Sunday 9:00 a.m. – 5:00 p.m. (Room requests or Insurance information , 10:30a.m. – 6:30  p.m.)

(Except holidays)

Outside of office hours, please see Admitting for limited cashier services. Patients may also pay invoices using online banking or at their bank. For further information, please call 684-6611.

All uninsured procedures must be prepaid. Deposits on preferred accommodations not covered by insurance are required. All account balances not covered by OHIP or your insurance provider are to be paid upon discharge. You may pay all outstanding accounts by cash, cheque, credit card, or Interac. If you know that you will be discharged outside of office hours, please arrange to settle your account in advance.

Please bring your Ontario Health Card and any other health insurance information.

Billing services, assistance in verifying insurance coverage and/or acquiring preferred accommodations are also available from our Billing staff located in the Emergency Department. Hours of service are 7:30 a.m. – 9:00 p.m. weekdays and 10:30 a.m. – 6:30 p.m. weekends, except holidays. For assistance, please call extension 6072 or 684-6617. If our staff is out of the office assisting other patients, please leave a message and we will get back to you as soon as possible.