We are committed to improving our Accessible environment for patients and families, visitors, volunteers and staff requiring accommodation.

We invite you to view our 2017 – 2020 Accessibility Plan, which reflects feedback provided by many community members. Areas of focus include:

  • Customer Service (service animals and support persons, training for staff, access to services)
  • Information & Communications (feedback processes, accessible forms, website content)
  • Employment (recruitment practices, supports for employees, accommodation plans, career advancement)
  • Design of Public Spaces (service counters, waiting areas, exterior paths, accessible parking).

You are also welcome to view our Accessibility Plan 2016-Multi-year Update to learn about past accomplishments.

Our Accessibility Implementation Team works actively to implement and monitor the Accessibility Plan. Provincial standards, as well as your comments, concerns and ideas help. We welcome any feedback you may have on how we might improve accessibility.