Information for Patients

Patient Information

Here you will find useful information about Regional Cancer Care Northwest (our program), the Cancer Centre at the Health Sciences Centre, your care team, treatment and supportive clinics. Scroll down to find more information or click on the links below.

Welcome to the Regional Cancer Centre - Patient and Family Handbook

Click to view or right-click to download the Patient and Family Handbook


If you are living or staying in Thunder Bay and find it hard to get to and from the Cancer Centre for your appointments, the Canadian Cancer Society offers a Volunteer Driver Program which is available to patients. For more information, call: (807) 344-5433 or toll-free 1-800-227-5557.


Tbaytel Tamarack House provides accommodation and a ‘home away from home’ at a small cost for cancer patients and a caregiver who travel to Thunder Bay for care. Tbaytel Tamarack House has a full kitchen, bedrooms, lounge, entertainment, and laundry areas for you to use. Residents are responsible for their own meals.

Tbaytel Tamarack House is available on a first-come, first-serve basis. If it is completely booked, the lodge attendant will help you and your family find a suitable hotel room close to the Cancer Centre.

To book or for more information contact Tbaytel Tamarack House at (807) 684-7799 or toll-free at 1-877-696-7223.

Northern Travel Grant

If you live in Northwestern Ontario and travel 100 km or more each way to a medical appointment, you may be eligible to apply for the Northern Health Travel Grant to offset travel costs. Ask for the Northern Health Travel Grant at the Cancer Centre or from your family physician. For more information contact Supportive & Palliative Care Services

Thunder Bay Regional Health Sciences Centre Policies

Scents: The Health Sciences Centre is a scent-free building. Please do not wear perfume, scented hairspray, cologne, aftershave, or other scented products while visiting.

Smoke-Free Grounds: The Health Sciences Centre is committed to providing a safe and healthy environment for its patients, visitors, staff, and volunteers. Therefore, no smoking is permitted anywhere on the property. Supports are available to assist you in reducing or quitting smoking. Please speak to your Cancer Care Team for your options.

Tips for Your Appointment

Here is some helpful and important information for patients to remember for each and every appointment for their cancer care:

  • Always bring your appointment sheet (if you have one) and your Health Card
  • Arrive 15 minutes early in order to have time to:
  • Always bring your medications or a current up-to-date list:
    • Include all over-the-counter medications, including vitamins and herbal remedies.
    • Include all topical creams and inhalers.
  • Bring a pen and some paper to take notes if you need to
  • You are encouraged to bring a family member or friend to each appointment if you feel you would like to for support or to help you discuss your care with the Cancer Care team

Cancer Centre Information

On evenings, nights, weekends, and holidays, please call the Nurses’ Registry at (807) 623-7451 and ask for the Cancer Centre on-call physician. If the problem is a medical emergency or if you don’t know what to do, please go to your local Emergency Department and tell them that you are a patient at the Cancer Centre.