Approximately 500 dedicated and loyal volunteers provide service in a number of different areas including reception, administration, greeting, patient care areas, and retail sales.
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On behalf of our Regional Cancer Care team, we welcome you to Regional Cancer Care Northwest. Our goal is to provide you with the best possible care, support, and information, ensuring privacy, dignity, comfort and safety during each of your visits.
This page includes the following topics:
To find out important information about the Regional Cancer Centre, our programs and services as well as information about the people who work here, please click on the links in the menu on the main page.
You can download a printable checklist of these items here.
Here are some helpful and important tips for patients to remember before each and every appointment:
Please check in for your first appointment at the Regional Cancer Centre’s Main Reception Desk, located on Level 3 of our Hospital:
Our volunteers wearing green lanyards will welcome you and provide a brief 10-minute orientation, helping you become familiar with the Regional Cancer Centre.
After the volunteer orientation a supportive care team member will provide 15 minute oreintation about:
After orientation, you will meet with a nurse and cancer doctor. Together with you, they plan your treatment and co-ordinate any tests and services you may need. The doctor and nurse will ask questions about your present and past health. This is the time to talk about your health and any concerns.
Although your doctor or surgeon has sent your medical information to the Regional Cancer Centre, the cancer doctor may need more information, tests, or blood work to plan your treatment. You may also need to see other team members for more discussion and review of treatment options.
There is a lot of information to remember. We recommend you bring a family member or friend to all appointments to listen and take notes.
Always arrive at least 15 minutes early for your appointment at the Regional Cancer Centre.
After registering with the clerk, you must complete the Your Symptoms Matter assessment on the computer or iPad. Ask the volunteers or a staff member if you need help to log on to this program.
The computer or iPad may prompt you to complete a short patient experience survey called Your Voice Matters. This survey gives you the chance to share your thoughts about each visit to the Regional Cancer Centre. Please complete this 5 minute survey so that together we can improve the patient experience for everyone.
When meeting with your nurse and cancer doctor, they will:
At the Regional Cancer Centre we try hard to make sure that your appointments go ahead as planned, but changes can happen.
To cancel or change an appointment, please phone (807) 684-7200 or toll-free 1-877-696-7223.
Telemedicine Services uses special video monitors and equipment. This service connects patients with doctors and health care professionals so patients do not have to travel long distances to their health care appointments.
For more information about Telemedicine Services, please speak to your health care team.
Click to learn more about Telemedicine Services
We understand that waiting for test results can be difficult. Test and lab results are usually given during clinic appointments with your doctor or you may be called at home.
Our lab is located in the Regional Cancer Centre on Level 3.