Indigenous Patient Navigators and Liaisons

For many people living in First Nation communities across Northwestern Ontario, coming to the Thunder Bay Regional Health Sciences Centre for medical treatment is their first trip to Thunder Bay. Adjusting to the big city away from friends and family can be difficult, especially for those who cannot speak English.

The Indigenous Patient Navigator Service provides a number of services for Indigenous patients, including:
  • Interpretive services in Cree, Ojibway, and Oji-Cree anywhere in the Health Sciences Centre
  • Support before, during, and after clinical appointments
  • Linking patients and families to community resources
  • Tele-visitation services with remote family members
  • Information and education in a culturally-sensitive manner
  • Liaison and advocate between the care team, patients, and families
  • Assistance with discharge planning


If you are at the Health Sciences Centre for Renal Services:

Susan Anderson, Indigenous Patient Liaison, Renal Services Provides translation/interpretation, advocacy, and support for Indigenous renal (dialysis, kidney disease) patients.
Hours: 8:30am – 4:30pm weekdays except holidays.
Phone: (807) 684-6166
Email: andersos@tbh.net

If you are at the Health Sciences Centre for Cancer Care:

Jeannie Simon, Indigenous Patient Navigator, Regional Cancer Care provides translation/interpretation, advocacy, and support for Indigenous cancer patients
Hours: 8:30am – 4:30pm weekdays except holidays.
Phone: (807) 684-7200
Toll-free from Northwestern Ontario: 1-877-696-7223 ext. 4324
Email: simonj@tbh.net

If you are at the Health Sciences Centre for Emergency Department Care:

Pauline Mickelson, Indigenous Patient Navigator, Emergency Department provides translation/interpretation, advocacy, and support for Indigenous patients
Hours: 10:00am – 6:00pm weekends except holidays.
Phone: (807) 684-6216
Email: mickelsp@tbh.net

If you are at the Health Sciences Centre for Diabetes Care:

Leona Masakeyash, Indigenous Patient Liaison, the Centre for Complex Diabetes Care provides translation/interpretation, advocacy, and support for Indigenous patients
Hours: 8:30am – 4:30pm weekdays except holidays.
Phone: (807) 684-6952
Email: masakeyl@tbh.net