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Covid-19 Information

Your health and safety is our top priority.

Hospital Patient/Essential Care Partner Screening Form
Please complete this form prior to proceeding to screening on the day of your appointment.

The health and safety of all patients, staff, professional staff, and the community is our utmost priority.

The Hospital’s COVID-19 response is guided by a pandemic plan, which was first developed post-SARS and has been revised several times with new information. The current version, updated in 2017, is influenced by Public Health and Provincial guidelines and contains key documents and stakeholder input, including from the following:

A pandemic plan is an evolving reference document. A pandemic planning process is intended to ensure that roles, responsibilities and relationships are clearly delineated, and communication mechanisms are in place. The Incident Management System is activated to implement the pandemic plan. The Incident Management Team considers and applies current knowledge, new guidelines and best practice recommendations. This ensures the actions taken are specific to the current pandemic.

The COVID-19 pandemic is unprecedented, and the response to it evolves with the situation. Our Hospital is deliberate in every decision and action in its COVID-19 pandemic planning and implementation. The remarkable commitment, expertise and professionalism of staff, professional staff and partners guides our Hospital’s response; for that, we could not be prouder. Above all, our pandemic response is guided by an overarching commitment to the health and safety of all patients, staff, professional staff and the community.

Every day, our Incident Management Team, like experts around the globe, learns from the current situation. No one has experienced a pandemic like this one before. All new knowledge acquired as a result of the COVID-19 pandemic response is recorded and will inform future pandemic planning.

Pandemic Plan

If you believe you have symptoms of the 2019 novel Coronavirus:

COVID-19 Self Assessment Tool

Disruptions to our Programs.

As the COVID-19 pandemic evolves, clinical demand prioritization of clinical services is essential. Following recommendations of the Ontario Medical Association (OMA) and the Ministry of Health and Long-Term Care, our Hospital will cancel elective surgeries and other non-essential services, including most outpatient services as of March 20, 2020 and until further notice.

Patients who are impacted will be contacted directly by their physicians or the Hospital. Rescheduling of services will be determined at a later time, as the situation evolves.

Service Disruption Overview


The COVID-19 Assessment Centre, established by Thunder Bay Regional Health Sciences Centre in collaboration with the Thunder Bay District Health Unit (TBDHU), is intended to enhance the protection of all patients, staff and community members.

The Assessment Centre is located on-site outside of the Hospital’s Emergency Department. Because the Assessment Centre is a separate space, it reduces the risk of infection spread and eases pressure on the Emergency Department. Assessments for COVID-19 symptoms will be conducted by nurses who will make recommendations regarding patient self-monitoring, self-isolation and/or treatment.

If you think you are experiencing symptoms of, or have come into contact with COVID-19, please contact Telehealth Ontario for medical advice at 1-866-797-0000 or contact the Thunder Bay District Health Unit at (807) 625-5900.

The COVID-19 Assessment Centre is available ONLY to those who have been directed by the TBDHU or Telehealth Ontario to attend it.

The need to perform COVID-19 swab testing will be determined by medical directives.

Visitors and Essential Care Partners

The health and safety of patients, their families, staff, professional staff, and the community is our top priority. To help prevent the risk or spread of COVID-19, only essential care partners are permitted at the Hospital until further notice.

Essential Care Partners (ECP) have been defined so as to protect patients, family members and health care providers, while maintaining compassion in our acute care environment.

Notice to Patients – Women & Children Program Essential Care Partner Guidelines

FAQ – Women and Children Program Essential Care Partner Policy_Draft

Notice to Patients and Care Partner – Essential Care Partners Only

Our Hospital provides virtual visits through Facetime and Skype.

To request virtual visits, please contact the Virtual Visitor Coordinator at 633-4707


To protect yourself and others from illness causing germs, please ensure you follow these everyday precautions:

  • Practice physical distancing
  • Wash your hands often with soap and water or alcohol-based hand sanitizer;
  • Practice proper respiratory etiquette (covering your nose/mouth when coughing or sneezing);
  • Avoid touching your eyes, nose or mouth;•Avoid contact with people who are ill;
  • Stay home if you are experiencing symptoms of respiratory illness;
  • It is recommended to get your flu shot if you haven’t already as the flu virus is still circulating in the community;
  • Seek medical care if required and disclose any recent travel history.

For more information about Novel Coronavirus:

Thunder Bay District Health Unit
Ontario Ministry of Health Info Sheet

Frequently Asked Questions

Q. What should I expect if I need to come to the Hospital?

A. Patients can still expect safe, quality health care. Those who require acute care will always have access to it at our Hospital. COVID-19 screening stations are set up at Hospital entrances and all the necessary infection control precautions are being taken to ensure the health and safety of all staff, professional staff, patients and the community.

Q. What are the symptoms of COVID-19?

A. COVID-19 symptoms can include: fever, cough, difficulty breathing, muscle aches, fatigue, headache, sore throat, runny nose, chills, or gastrointestinal symptoms (eg. nausea, vomiting and/or diarrhea).

Q. How can I get tested for COVID-19?

A. If you think you are experiencing symptoms of, or have come into contact with COVID-19, please contact Telehealth Ontario for medical advice at 1-866-797-0000 or contact the Thunder Bay District Health Unit (TBDHU) at (807) 625-5900. Please note that our Hospital’s COVID-19 Assessment Centre is available ONLY to those who have been directed by the TBDHU or Telehealth Ontario to attend it.

Q. What is the treatment for COVID-19?

A. There is no currently no confirmed/approved treatment plan, drug, or vaccine for COVID-19. Patients who require hospitalization for the virus are typically given supportive care treatments, such as oxygen and IV fluids.

Q. Should I be wearing a face mask?

A. The use of non-medical masks (cloth masks) when physical distancing of 2 meters cannot be maintained may help reduce the spread of COVID-19 by pre-symptomatic and asymptomatic people. If you are going to wear a mask, please ensure you are doing it properly. For an example of how to use a mask, watch this video:

Q. What can I do to help the Hospital and my community during COVID-19?

A. The most important thing you can do to help prevent the spread of COVID-19 is to stay home and avoid non-essential trips into the community. Always maintain proper physical distancing of 2 meters and wash your hands frequently.

We are also graciously accepting donations of Personal Protective Equipment (PPE). To learn more about how you can donate to our Hospital’s COVID-19 response efforts, please visit


Your feedback is valuable to us and in order to protect our community during the COVID-19 Pandemic, we will only be accepting and providing feedback through our feedback form, by electronic mail at, or by telephone (807) 684-6019.

Please provide us with your complete email address and a telephone number when submitting your feedback so that our Quality & Risk Management Team may contact you to acknowledge when your feedback has been received.

Latest Hospital Situation Report

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